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Showing posts from September, 2011

Time Travel to the Past - Today's Airline Cabins

During a recent flight, while I was suffering the indignities that befall travelers these days, I was struck again by how primitive the experience remains inside the cabin, particularly flying domestically on US carriers. This is not not the mindset of an Information Technology / CIO speaking, rather the thoughts of an experienced traveler.

Quite literally, it is as if time has stood still in those airline cabins. Thinking back to some of my earlies tmemories on the Lockheed ConstellationDouglas DC-7, and the Boeing 707 not much has changed, and what has, is for the worse
Domestic airline cabins today are the equivalent of technical “Death Valley” devoid of and hostile to technology life. It seems inconceivable that Wi-Fi broadband access is not available. Moreover, the lack of personal video screens for everyone strikes me as an opportunity lost for the carriers.

To begin, the screen’s absence, certainly impacts customer satisfaction in my view. I think this is especially true when…